Live incident management, unit allocation, and real-time crew tracking — built for operational command, not office dashboards.
OpsCom Dispatch gives control room teams, operational commanders, and SAR coordinators the situational awareness they need to coordinate effective responses. From call receipt to unit clearance — or deployment to stand down — every action is logged, timestamped, and attributed.
Features
Every capability in this module is designed around real operational workflows.
Create, assign, and close incidents with full audit trail from a single operational view.
Real-time visibility of every unit — where they are, what they're doing, and when they're clear.
Operational commanders see the full picture at a glance — incidents, units, and readiness.
Coordinate with partner agencies — police, fire, air ambulance — in a shared operational view.
Incidents created in dispatch flow directly into crew PRFs — no re-entry, no missed data.
Every decision, update, and action logged with timestamp and operator identity.
Workflow
Call Received
Incident created in CAD with presenting complaint, location, and priority classification.
Unit Identified
Nearest available unit identified based on location, competency, and availability status.
Unit Allocated
Unit assigned and notified. Status updates to En Route. PRF pre-populated from CAD data.
Status Updates
Unit sends real-time status updates: On Scene, With Patient, Conveying, At Hospital, Clear.
PRF Completion
Crew completes PRF on scene or en route. Linked to incident in CAD record.
Incident Closed
Incident closed once all units clear. Full audit log retained for reporting and review.
Benefits
Faster response coordination
Commanders see the full operational picture instantly — no radio broadcasts needed to find an available unit.
Reduced communication overhead
Status updates via the platform reduce radio traffic and allow control rooms to manage higher incident volumes.
Full accountability
Every allocation decision, status change, and operator action is logged with timestamp. Nothing is unaccounted for.
Seamless clinical handoff
CAD-to-PRF linking means crews arrive with incident data already in their form. No manual re-entry.
Multi-agency visibility
See partner agency units alongside your own — essential for major incidents and mutual aid scenarios.
Post-incident analysis
Response time data, decision logs, and incident timelines enable structured post-incident review.
Operational Fit
“Command visibility without the noise. Every unit, every incident, every decision — visible in real time.”
Book a live walkthrough tailored to your organisation. We’ll show you exactly how this module maps to your workflows.